General Questions
Q: How can I contact TownCenter.Store customer support?
A: To reach our dedicated customer support team at TownCenter.Store, visit the “Contact Us” section on our website or email us at support@towncenter.store. We’re here to assist you promptly.
Ordering and Shipping
Q: How do I place an order on TownCenter.Store?
A: Ordering from TownCenter.Store is easy! Simply browse our online store, select your desired watch, and click “Add to Cart.” Follow the checkout process, providing your shipping and payment details to securely complete your purchase.
Q: Can I track my order?
A: Yes, you can track the status of your shipment using the provided tracking number through the shipping carrier’s website. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Q: What methods of payment do you accept?
A: We accept the following credit and debit cards:
- American Express
- Diners Club
- Discover
- Mastercard
- Visa
Q: Can I change or cancel my order after it’s been placed?
A: Once an order is confirmed, changes or cancellations may not be possible. Please review your order carefully before completing the purchase. If you have concerns, contact our customer support as soon as possible for assistance.
Refund and Returns
Q: What is TownCenter.Store’s return policy?
A: We offer a hassle-free return policy. To qualify for a return, products must be in their original condition, returned with the original packing slip, and postmarked within 15 days from the date of purchase. If you used a discount code, the refund or store credit will reflect the discounted amount paid. For more details, please visit our Refund and Returns Policy page or contact us directly.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team through the “Contact Us” page or email us at support@towncenter.store.