At TownCenter.Store, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

Return Policy

To qualify for a return, your product must meet the following criteria:

  • Original Condition: The product must be in its original condition.
  • Original Packing Slip: It should be returned with the original packing slip.
  • Return Timeframe: Returns must be postmarked within 15 days from the date of purchase.
  • Discount Code: If you used a discount code during purchase, the refund or store credit will reflect the discounted amount paid on the original order.

How to Initiate a Return

To initiate a return, please contact our customer service team at support@towncenter.store. Provide your order number and details of the product you wish to return. Once we receive your request, we will guide you through the process.

Refund Policy

Upon receiving your returned product, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within 4-7 business days.

Delayed or Missing Refunds

If you haven’t received your refund, please take the following steps:

  1. Check Your Bank Account: Verify your bank account for the refund.
  2. Contact Your Credit Card Company: There may be a processing delay before the refund appears on your statement.
  3. Contact Your Bank: If the issue persists, your bank may be able to provide more information.

If you have followed these steps and still have not received your refund, please contact us at support@towncenter.store for further assistance.